FT3D is an internal department of FT Holdings Ltd and, for the purposes of the information which You provide to Us, acts as the data collector. This means that We are responsible for what happens to the information that You give to us.  We will at all times comply with the Data Protection Act 1998 and General Data Protection Regulation 2018. We will make sure that We keep Your data secure and steps are taken to prevent any unauthorised access to Your information.

What data do we collect?

We collect all of the information which you submit to us. For example, when you sign up to our website; or place an order on the telephone; or in-person. This information will include any passwords, usernames, contact details, and details of any complaints You may have made. We will also collect information when You purchase from Us. This will include the time and date of Your purchase and the Goods You have purchased.

We also look at Your activity on our website, for example what device You're using and what products You're looking at. Much of this information is collected by cookies. For full details, have a look at our cookie policy.

What do we do with your data?

We use Your data to fulfil any orders You place with Us. We also share your data with third party service providers who help us to do this and to generally operate our business effectively.

We also Use your data for marketing purposes which may mean that you will receive marketing communications from Us, or carefully selected third parties. However if You do receive marketing communications from other companies, We will endeavour to ensure that the company in question and its products will be as relevant to You as possible.

As part of our marketing programme, we may pool and share aggregated data with third parties. We then use this data to produce statistics about our customers. This helps Us to select and tailor products, services or special discounts to You and to inform You about those which we think You will be interested to hear about.

If at any time You want to talk to Us about your data, for example if You want to delete Your account, if You spot a mistake, or if You want to change how We market to You, please contact Our Data Protection officer:

Telephone: 023 8066 5050
Ensure you give us your order number for a quicker resolution.

You may also place an Order over the telephone by calling Us on 01992 501 500. Our usual opening hours are 9.00am to 5.30pm Monday to Friday. Calls are charged at no more than the standard rate.

Version 2.0.5 

October 2017